This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains what records THRIVE SA (PTY) LTD holds and how to request access to them.
1. Particulars of the body
- Name
- THRIVE SA (PTY) LTD, trading as Thrive SA
- Registration number
- 2025/741148/07
- D‑U‑N‑S number
- 588247035
- Type of body
- Private body
- Physical address
- Cape Town, South Africa
- Information Officer
- The Managing Director — contactable at the address below
- Postal / email
- privacy@thrivesa.co.za
- Telephone
- Via support@thrivesa.co.za
2. The PAIA Guide
The Information Regulator has published a guide on how to use PAIA. It is available from the Regulator in each official language, free of charge:
The Information Regulator (South Africa), JD House, 27 Stiemens Street, Braamfontein, Johannesburg 2001 · PAIAComplaints@inforegulator.org.za · inforegulator.org.za.
3. Records automatically available
These are published on our website and need no request: our Privacy Policy, our Terms & Conditions, our Cookie Policy, this manual, and our service and pricing information.
4. Records held, by subject
| Category | Records |
|---|---|
| Company | Founding documents, registration certificates, statutory registers, minutes, licences and registrations |
| Financial | Financial statements, accounting records, tax records, bank records, invoices and payment records |
| Customer | Assessment answers, contact details, consent records, orders, credit reports retrieved with consent, delivered analyses, correspondence and consultant call notes |
| Employment | Employment contracts, payroll, staff records, policies |
| Supplier and partner | Contracts with our credit bureau, payment, messaging, hosting and AI providers, and with referral partners |
| Operational | System records, security and access logs, usage analytics, internal procedures |
| Marketing | Campaign records, subscriber lists, opt-out and suppression lists |
Legislation under which records are kept includes the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991, the Basic Conditions of Employment Act 75 of 1997, the Labour Relations Act 66 of 1995, the Consumer Protection Act 68 of 2008, the National Credit Act 34 of 2005 and POPIA.
5. How to request a record
- Complete the prescribed PAIA request form (Form 2, available from the Information Regulator's website).
- Send it to privacy@thrivesa.co.za, marked for the attention of the Information Officer.
- Provide enough detail to identify the record and to identify yourself, and state the form of access you want and how you want to be told the outcome.
- If you are asking on behalf of someone else, attach proof of your authority.
- State which right you are seeking to exercise or protect, and why the record is needed for it.
We will decide within 30 days and tell you the outcome and any fee. That period may be extended by a further 30 days where the request covers a large number of records, and we will tell you if it is.
6. Fees
A request fee and an access fee may apply, at the rates prescribed in the PAIA regulations. A personal requester — someone asking for their own personal information — does not pay a request fee. We will tell you what is payable before we process the request, and we may require a deposit where preparation is expected to take more than six hours.
If you only want a copy of the personal information we hold about you, or want it corrected or deleted, the simplest route is a POPIA request to privacy@thrivesa.co.za — that is free and is normally answered within 30 days. See our Privacy Policy.
7. Grounds for refusal
Access may be refused on the grounds set out in Chapter 4 of PAIA, including the protection of someone else's personal information, commercially confidential information, information given in confidence, legally privileged records, and research information. Where part of a record may be refused, we will give you the rest.
8. If we refuse
We will give reasons. You may then complain to the Information Regulator, or apply to a court, as PAIA provides.
9. Availability of this manual
This manual is available free of charge on our website, from our offices on request, and from the Information Regulator.